Frequently Asked Questions

Can I get a card with my company logo or incentive program name on it?

Yes, we can customize your card design to your requirements. Send your enquiry to

Will my gift card expire?

Whether you choose to re-use your rewards card or not, the Kudosh rewards card can be reloaded and re-used as often as you want as long as the gift card is valid!

The validity period on the Kudosh rewards card is 3 years.

Can I shop online?

The card is not linked to a pin number and do not allow for online transactions. Should you wish to purchase a specific item with your gift card, you can send your request to and we will assist you as best we can

Can I withdraw cash at an ATM?

No. The card is not linked to a pin number and prevents you from withdrawing cash at any ATM or bank teller.

Will I pay any fees when swiping the card?

No. There are no transaction fees associated. You can swipe as many times as you need to until your funds are depleted.

How do I check my detailed balance?

You can view your detailed balance by clicking here

How can I report a lost or stolen card?

If you have lost your card or it has been stolen, please contact us immediately to report a lost or stolen card.

FAQ didnt solve your problem?

Here are several ways to contact us

Hotline Support

Call our 24 Hour Self Help Service on
(011) 244 2121

Online Support

If you prefer you can contact us via email.